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Frequently Asked Questions (FAQ)

Home » FAQs » Frequently Asked Questions (FAQ)

  • Do you have a pet portal?

    Yes, we do currently have a pet portal for existing clients to use. Please call or text us at 801-302-9061 and ask us to activate your Portal Access. In order to provide you access, you must provide us your email address.

  • Do you offer boarding? Day boarding?

    Yes, we do offer boarding. When deciding what type of boarding facility to use, it is a good idea to look at what is most important to you. We are NOT an interactive boarding facility - meaning we do not allow pets to interact with pets outside of the family....

  • What are the prices for your vaccinations? Do you offer any vaccine clinics?

    Vaccinations are to be given with the veterinarian, including the $75.00 exam fee. Each vaccination is currently $25.00 each We no longer offer any vaccine clinics. [Updated 6/30/22]

  • What’s your examination fee?

    Our current examination fee for dogs and cats is $75.00 The examination fee covers the physical examination performed by the veterinarian - it does NOT include treatment/tests/medications/referrals.  

  • What are your hours?

    PETCARE Animal Hospital is open Mondays through Fridays from 8am to 6pm AND Saturdays and Sundays from 9am to 5pm. We are NOT an emergency clinic - meaning we do not offer service after hours. We are closed daily from 12:30-1:30pm for lunch.

  • I have two pets, do I get a discount?

    No, we do not offer any discounts for bringing multiple pets in at the same time. Two pets means two examinations – or double the work. The same goes for two pets who are being boarded together. They require monitoring (water intake, food intake, medications if applicable, cleaning of laundry,…

  • Should I be plucking/pulling the hair from my dog’s ears?

    Depends on the dog. Some dogs do better having the hair pulled from their ears, as the hair likes to trap moisture in the ear canal – potentially causing an ear infection. Other dogs, who get the ear pulled from their ears, can become so irritated that it causes an…

  • Why can’t my pet see the same veterinarian/veterinary technician each time we visit?

    We make every effort to accommodate our clients’ requests. However, there may be circumstances that prevent a certain veterinary team member from being available during your pet’s visit. Scheduling conflicts, emergency situations, and vacation schedules all play a role in their availability. Please feel free to ask for a specific…

  • Why is my veterinarian referring my pet to a specialist?

    Our top priority is to make sure that our patients receive the highest standard of care and best possible outcome. This is why we sometimes make the decision to refer patients to veterinary specialists or specialty clinics when advanced training or equipment will be beneficial to your pet’s health. Our…

  • Can I call or text you to have you fax a copy of my pet’s rabies certificate and proof of vaccinations to the kennel where my pet will be staying?

    Yes, you are more than welcome to give us a call or send us a text message to 801-302-9061 to ask for your pet’s vaccination certificate. We can either fax or email the vaccination certificate to the desired pet facility (boarding and / or grooming).