Frequently Asked Questions (FAQ)

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• What are your vaccination requirements for boarding?

  We require proof (certification) of your pet’s vaccinations performed by a licensed veterinarian. We do NOT accept any vaccinations given at home. We require that dogs be vaccinated against Rabies, Distemper Parvovirus (DA2PPV)(needed every year), Bordetella (needed every year), and Canine Influenza H3N8 (needed every year). Cats must be vaccinated…

• Do you perform at-home euthanasia?

  No, we do not perform at-home euthanasias. There are several at-home-euthanasia veterinary practices in our area. The best way to search for them is a simple Google search.

• I’ve decided it’s time to let my pet go, but he/she is uncomfortable and can’t move very well, and I would really prefer to not drag him/her to the hospital. Can you come to my house?

  Occasionally. At home euthanasia’s require a large amount of time to be blocked off of the veterinarian’s schedule – to accommodate time for travel (to and from), time to perform the euthanasia, and time to allow for you to spend time with your loved one after its passing. Due to…

• If my pet’s problem doesn’t get better, can I get a refund for his/her veterinary care?

  Unfortunately, we can’t offer refunds for veterinary care. Our fees cover the cost of examining, testing, diagnosing, and treating your pet. Not all health problems have a straightforward solution. Some may be chronic, requiring a long-term management plan; others may be more difficult to diagnose or may involve several causes….

• What precautions/measures do you take so my pet doesn’t feel pain related to surgery/injury/infection/chronic disease?

  Your pet’s comfort is a priority for us. Using our knowledge of pain medication and pain relief strategies, we do everything we can to prevent and manage your pet’s pain under all circumstances. We will tailor a pain management plan to your pet’s medical condition and individual needs – based…

• I’m worried about my pet’s upcoming surgical or dental procedure. What do you do to help ensure your patients’ safety during surgery?

  Our veterinary team takes every precaution so that your pet receives the highest-quality care. We perform a physical exam and perform preanesthetic blood testing before surgery and monitor your pet during surgery. During the procedure, a veterinary technician will continually assess your pet’s heart and respiratory rate, pulse-oximetry, CO2 levels…

• I think my pet ate something that’s making him/her sick, what should I do?

  In most cases, when a pet has eaten something they shouldn’t have – this would be an emergency, and should not wait hours before letting a veterinarian know. First, prior to calling a veterinary clinic – please have the package of whatever your pet ate accessible and ready for the…

• I think my pet ate something that could be poisonous, but he/she seems fine. What should I do?

  In most cases, when a pet has eaten something they shouldn’t have – this would be an emergency, and should not wait hours before letting a veterinarian know. First, prior to calling a veterinary clinic – please have the package of whatever your pet ate accessible and ready for the…

• I think something’s wrong with my pet. Can I call you and have a veterinarian give me a diagnosis over the phone?

  No. Veterinarians can’t diagnose over the phone. Besides being unethical and illegal, diagnosing by phone doesn’t allow veterinarians to physically examine a pet. A physical exam is necessary so your veterinarian can provide an accurate diagnosis and proper treatment. Treating a pet for the wrong disease or condition will cost…

• Why do you check my dog’s weight every time he/she comes in for a visit?

  We keep track of your pet’s weight just like your doctor’s office keeps track of your height and weight each time you visit. Having an accurate and current measurement of your pet’s weight will help us ensure that we prescribe the right dose of preventives, medications, and any needed anesthetics….

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